FAQs

Frequently Asked Questions

1. Do you ship worldwide?
Yes. We offer free worldwide shipping with reliable tracked delivery to over 150 countries. If your country isn't available at checkout, contact us and we'll help.

2. What products do you offer?
We provide a full range of tools for dental photography and clinical use, including lights, macro lenses, mirrors, retractors, contrasters, and complete kits, all designed for high-quality, precise imaging.

3. Are your products suitable for sterilization?
Many of our products are autoclavable or compatible with cold sterilization. Please check each product's details for specific instructions. Note: mirror heads are autoclavable, but electronic units (fans, lights) are wipe-clean only.

4. How can I place an order?
Browse our products, add items to your cart, and check out through our website. We offer secure payment methods for your convenience.

5. How long does delivery take?
Once dispatched, you'll receive tracking information. Estimated delivery times:

  • United Kingdom: 5–10 business days
  • Europe, United States and Canada: 6–12 business days
  • Rest of the World: 7–14 business days

6. When will my order ship?
Once your payment is verified, we process and ship within 1–2 business days (excluding weekends and holidays).

7. Can I return or exchange products?
Yes. We offer a 30-day return policy on unused, unopened products. Contact our customer service team to arrange a return or exchange.

8. How do I clean and maintain the products?
Each product comes with care instructions. Most tools can be cleaned with mild cleansers; mirror heads are autoclavable. Always check the product details, and never autoclave electronic parts.

9. Do you offer bulk purchasing?
Yes. We offer bulk pricing for clinics and larger practices. Contact us directly for a quote.

10. Can I collaborate with Dental Kits?
We love working with dental professionals. For partnerships, reviews, or content collaborations, reach out through our contact page or social media.

11. How can I contact you?
Reach us through the contact form on our website or by email. We're also on social media and happy to help.

Company Information
Qubebirds Ltd (trading as Dental Kits)
Company No: 15938490
Address: 65 Clayburn Gardens, South Ockendon, Essex, England, RM15 6AU
Email: info@dentalkits.co
whatsapp:+447577 318082
Phone number: +447577 318082