Refund policy
Refund Policy
At Dental Kits, we offer a 30-day money-back guarantee. If something's wrong with your order, we'll make it right.
Order cancellations
If you cancel your order before it has been dispatched, you'll receive a 100% refund to your original payment method — no return needed. Please contact us as soon as possible by email (info@dentalkits.co) or WhatsApp (+44 7577 318082) with your order number. If the order hasn't shipped yet, we'll cancel it and refund you in full.
Damaged, faulty, or incorrect items
If your item arrives damaged, faulty, or not what you ordered, you do not need to send it back. Just contact us within 48 hours of delivery by email or WhatsApp with your order number and clear photos of the packaging and product. Once we review them, we'll ship a replacement or issue a full refund to your original payment method — no return required.
Change-of-mind returns
If you'd like to return an item for any other reason, you can request a return within 30 days of delivery. In this case:
- Contact us first by email or WhatsApp with your order number so we can approve the return and send you the correct return address.
- The item must be unused, in its original condition, and in its original packaging.
- Return shipping is arranged and paid by the customer. Please use a tracked shipping method, as we can only process returns we actually receive, and keep your tracking details until your refund is complete.
- Once we receive and inspect the item, we'll issue your refund to the original payment method.
Refunds
Approved refunds are issued to your original payment method within 14 days. We'll email you to confirm once it's done.
Customs and Import Duties
Most countries have no extra charges. However, some countries (such as Mexico and Brazil, among others) may charge import duties or customs fees on incoming orders. These fees are set by your country's government, not by Dental Kits, and are the customer's responsibility — we're unable to pay these on your behalf. If your order is charged customs and you choose not to pay the fees or refuse the package, the order cannot be refunded. Please make sure you're able to receive your order before placing it.
Failed or Missed Deliveries
Our courier will attempt to deliver your order to the address you provide. If no one is available to receive it, delivery may fail. In this case, we'll share the local courier's contact details with you so you can arrange redelivery directly. Please make sure someone is available to receive your order and that your shipping address is correct at checkout.
Company Information
Qubebirds Ltd
Company No: 15938490
Address: 65 Clayburn Gardens, South Ockendon, Essex, England, RM15 6AU
Email: info@dentalkits.co
whatsapp:+447577 318082
Phone number: +447577 318082
